Customer Success Manager

New York City, United States of America

With over 100 million end-users in more than 70 countries, Microblink develops scalable solutions that harness artificial intelligence to power state-of-the-art computer vision and data extraction technology. 

In just eight years, Microblink has transformed from start-up through scale-up, maturing into a global, smart-growth company creating seamless and secure customer experiences that eliminate manual data entry in mobile and web apps.  

To support our continued success, we’re seeking a Customer Success Manager to engage and enable customers using the tools in Microblink's Identity suite, ensuring they derive maximum value from our products.

This hybrid, Brooklyn-based role is inherently cross-functional and cross-cultural, working collaboratively with teams in Engineering, Design, Marketing, Sales and Support in both the US and Croatia to launch products that bring the benefits of AI to every person on earth. 

As a Customer Success Manager, you will: 

  • Drive product adoption, optimization, integration, utilization and retention by identifying use cases, demonstrating features and functionality, delivering training and developing reference materials and other resources. 
  • Consult with Microblink’s customers to understand their priorities, anticipate their pain-points and advocate for solutions to address them.  

You might be right for us if you:

  • Are an empathetic and enthusiastic customer advocate offering 4+ years of experience in a rapidly scaling B2B SaaS organization. 
  • Are collaborative, curious and creative - and look forward to leveraging these in pursuit of continuous improvement and product development. 
  • Have a bias to action and thrive in a culture of innovation, where ideation, experimentation and iteration are encouraged. 
  • Are a tech savvy, data-driven early adopter who is excited by the opportunities that AI presents. 
  • Take great pride in being the “go to” gal or guy when customers have problems that need to be solved. 

We might be right for you, if you’re looking for: 

  • An opportunity to make a big impact in a fast-paced, smart-growth, global tech company that is always iterating with the aim of improving.
  • A high-performance, people-first culture with outstanding leadership that recognizes and rewards success and supports professional development via knowledge sharing, internal training and a dedicated budget to support professional development. 
  • A team of motivated, open-minded professionals who welcome innovative ideas and initiatives to advance the organization.
  • An excellent Total Rewards package, including cash comp of $120-130k, outstanding health benefits, onsite/remote hybrid work, unlimited PTO you can actually use and equity in a company that is already profitable. 

Meet just a few members of the team you’ll be a part of in our Brooklyn office:

Darren Bassman - Chief Executive Officer

Hartley Thompson - Chief Operating Officer 

Trista Mowers - VP of Global Customer Success

Catherine Spence - VP of Global Marketing

Learn more about Life at Microblink from our team in Croatia. 

Microblink LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.

Customer Success Manager

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Customer Success Manager

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