Product Support Engineer

New York City, United States of America

With over 100 million end-users in more than 70 countries, Microblink develops scalable solutions that harness artificial intelligence to power state-of-the-art computer vision and data extraction technology. 

In just eight years, Microblink has transformed from start-up through scale-up, maturing into a global, smart-growth company creating seamless and secure customer experiences that eliminate manual data entry in mobile and web apps. 

To support our continued success, we’re seeking a whip-smart, tech-savvy Product Support Engineer to provide responsive service and support to Microblink’s customers. This is a point-of-entry role that’s perfect for a technology enthusiast who’s excited about the opportunities presented by AI and wants to establish a career in tech. 

This role is inherently cross-functional and cross-cultural, working collaboratively with teams in Engineering, Sales and Customer Success in both the US and Croatia as Microblink brings the benefits of AI to every person on earth. 

As a Product Support Engineer, you will: 

  • Triage and troubleshoot inbound inquiries from Microblink’s customers via email, phone and video working to either resolve cases or allocate & escalate those that fall outside the scope of the Support team. 
  • Collect and compile feature requests and feedback regarding functionality for the product team.
  • Create and maintain the customer support Knowledgebase, including FAQs, how-to guides, outlines of known issues and instructions for work arounds. 

You might be right for us if you:

  • Are empathetic and engaging, taking pride in being the “go to” gal or guy when customers have problems that need to be solved. 
  • Are an enthusiastic and intuitive early adopter of technology, with a basic understanding of mobile and web application development, along with some exposure to/experience with Java, Kotlin, Obj-c, Swift, Android Studio, XCode, Salesforce Service Cloud and/or Jira. 
  • Are collaborative, curious and creative - and look forward to leveraging these in pursuit of continuous improvement and product development. 
  • Are available to provide support to customers from 9am to 5pm Pacific Standard Time

We might be right for you, if you’re looking for: 

  • An opportunity to make a big impact in a fast-paced, smart-growth, global tech company that is always iterating with the aim of improving.
  • A high-performance, people-first culture with outstanding leadership that recognizes and rewards success and supports professional development via knowledge sharing, internal training and a dedicated budget to support professional development. 
  • A team of motivated, open-minded professionals who welcome innovative ideas and initiatives to advance the organization.
  • An excellent Total Rewards package, including cash comp of $75-85k, outstanding health benefits, unlimited PTO you can actually use and equity in a company that is already profitable. 

Meet just a few members of the team you’ll be a part of in our Brooklyn office:

Darren Bassman - Chief Executive Officer

Hartley Thompson - Chief Operating Officer 

Trista Mowers - VP of Global Customer Success

Catherine Spence - VP of Global Marketing

Learn more about Life at Microblink from our team in Croatia. 

Microblink LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.

Product Support Engineer

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Product Support Engineer

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